标准20252016年10月7日，CEN在其网站上公布了支撑服务业的标准化战略草案（pdf格式），旨在收集服务业利益相关方的意见。公开征求意见将截至到2016年11月15日。
虽然近年来服务领域的欧洲标准数量以及研发标准化战略工具的服务部门数量都有所增加，但与欧洲标准总数相比数量仍然很少，且服务部门的经济重要性有待提高。
服务业欧洲标准的缓慢发展导致欧洲服务供应商错过了寻求跨境服务的机会，这也使得用户不能从广泛的服务中受益。
一、支撑服务业的标准化战略
为了帮助服务供应商和用户从欧洲市场中受益，欧洲标准委员会目前正在制定一项标准化战略以支持服务业。该战略的制定背景是：响应标准化联合倡议（JIS）（pdf格式）第12条：“倡导大力开发并使用欧洲服务标准，以帮助整合欧洲的服务市场。”
该战略的主要目标是：
• 提高对服务标准化的认识，并进一步与服务利益相关方建立良好关系，以便更好地了解他们的需求，并向他们展示如何从这一领域的欧洲标准化中受益。
• 确定一系列准则，以便协助具有较高潜力的重点部门从标准化中受益。
• 研究欧洲标准化体系如何更好地响应服务利益相关者的需求，同时考虑与国家标准化组织的特权关系，以便在需要时提供国际解决方案。
该战略还包括2017年和2018年的行动计划。
咨询将开放至2016年11月15日。您可以使用下面的评论表发送您的意见：
• 战略草案（pdf格式）
• 评论表（word格式）
二、从产品到服务
欧洲标准化委员会（CEN）协同欧洲电工标准化委员会（CENELEC）将于2016年10月26日组织题为“从产品到服务，标准化的角色演变”活动。活动期间收到的意见将加以考虑并列入战略定稿。
CEN opens consultation on draft strategy to support the services sector
On 7 October 2016, CEN published on its website a draft standardization strategy to support the services sector (pdf format) with the aim of gathering comments from service stakeholders. The Consultation will be opened until 15 November 2016.
The number of European Standards in the area of services as well as the number of service sectors which find a strategic tool in standardization has increased in recent years. Nevertheless, their number remains small in comparison to the total number of European Standards and the economic importance the service sector holds in Europe.
The slow development of European Standards for services leads to missed opportunities for European service providers looking to offer their services across-borders. Service users from their side are also not able to benefit from a wider range of service offers.
A strategy for standardization supporting services
In order to help service providers and users benefit from the European Single Market, CEN is currently developing a strategy for standardization to support the services sector. The strategy is being developed in the context of the Joint Initiative on Standardisation (JIS) (pdf format) Action 12 ‘Encouraging the greater development and use of European service standards to help integrate Europe’s service markets’.
The main objectives of the strategy are to:
. Increase awareness about service standardization and further engage with service stakeholders in order to better understand their needs and show them how they can benefit from European standardization in this area.
. Define a series of criteria that could help to identify priority sectors with higher potential to benefit from standardization.
. Reflect on how the European Standardization system can better respond to the needs of the service stakeholders taking also into account the privileged relation with ISO to deliver international solutions when required.
The strategy also includes an action plan for 2017 and 2018.
The consultation will be opened until 15 November 2016. Send your comments by using the commenting form below.
. Draft strategy (pdf format)
. Commenting form (word format)
From products to services
CEN and CENELEC are organizing an event entitled ‘From products to services. The evolving role of standards’ on 26 October 2016. The input received during the event will be considered in the finalisation of the strategy.