标准2025英国标准协会（BSI）发布了最新修订的国际标准《ISO9004：2018质量管理-组织质量-持续成功指南》。ISO9004为希望提供组织整体绩效并取得持续成功的经理提供了指南。
ISO9004提供了一个框架，使得组织通过审视并塑造其组织认同、文化、愿景和价值观积极提高组织质量。该项标准中涵盖了战略、领导能力、资源和流程，以及有助于取得持久成果的指南。
这项标准经过了实质性修订，这是考虑到我们所经营的世界发展迅速，认识到成功不仅取决于效率、过程管理等传统因素，还取决于社会责任、环境管理甚至是声誉等因素。
该项标准适用于所有组织，从小型初创企业到跨国、多地址企业集团，。它超越了ISO 9001中提出的产品和服务质量管理的理念，注重组织本身的质量，满足所有相关利益方的需求和期晚，而不仅仅是客户的需求和期望。
ISO9004内含使用的自我评估工具，以帮助客户评估其当前位置和提升步骤。
BSI治理与恢复部门主管安妮.海思（Anne Hayes）说，“整体业务思维和定期自我评价对于实现长期成功至关重要。ISO 9004这个新版本对那些追求组织卓越的用户来说必不可少。”
International standard outlines how to achieve sustained success in organizations of any size or sector
BSI, the business standards company, has published the recently revised international standard, ISO 9004:2018 Quality management – quality of an organization – guidance to achieve sustained success. ISO 9004 provides practical guidance to managers who wish to improve their organization’s overall performance and achieve sustained success.
ISO 9004 provides a framework for proactively building the quality of the organization itself by examining and shaping organizational identity, culture, vision and values. Strategy, leadership, resources and processes are all covered in the standard with guidelines to help deliver lasting results.
The standard has been substantially revised to take into account the fast moving world we operate in, recognizing that success depends on more than just traditional elements such as efficiency and process management, but also such factors as social responsibility, environmental management and, ultimately, reputation.
The standard is applicable to all organizations, from a small start-up to a multi-national, multi-site conglomerate. It goes beyond the idea of quality management for products and services as set out in ISO 9001 and focuses instead on the quality of the organization itself and meeting the needs and expectations of all relevant interested parties, rather than just those of customers.
ISO 9004 includes practical self-assessment tools to assist the user in evaluating where they are now and steps for improvement.
Anne Hayes, Head of Governance and Resilience at BSI, said: “Whole-business thinking and regular self-assessment is critical to achieving long-term success. This edition of ISO 9004 will prove indispensable to those users who strive for organizational excellence.”